Shipping policy

Shipping Policy
Last updated: September 14, 2026

Thank you for shopping with TRUVAYN. Here's everything you need to know about how and when your order will arrive.

Free Shipping on Every Order
We offer free shipping on all orders, with no minimum purchase required.

Where We Ship
We ship worldwide. If your country is available at checkout, we can deliver to you.

Order Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

During busy periods, such as holidays or sales events, processing may take a little longer. If there is a significant delay, we will contact you by email.

Delivery Time
Once your order has shipped, estimated delivery times are:

Destination    Estimated delivery time
United States    7-12 business days
International    7-20 business days
Total estimated time (processing + delivery) for US orders: 8-15 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather, or other events outside our control.

Order Tracking
As soon as your order ships, you will receive a shipping confirmation email with your tracking number. Please allow 24-48 hours for tracking information to update.

Changes to Your Order or Shipping Address
Please double-check your shipping address at checkout. If you need to change your address or your order, email us at contact@truvayn.com within 24 hours of placing your order. Once your order has shipped, we can no longer make changes.

We are not responsible for orders delivered to an incorrect address provided at checkout.

Customs, Duties, and Taxes (International Orders)
International orders may be subject to customs duties, import taxes, or fees charged by your country. These charges are not included in your order total and are the responsibility of the customer. Customs processing may also cause additional delivery delays.

Lost or Delayed Packages
If your tracking shows no updates for more than 7 business days, or if your order hasn't arrived within 30 days of the estimated delivery date, contact us at contact@truvayn.com with your order number. We'll work with the carrier to locate your package, and if it's lost, we'll send you a free replacement or issue a full refund.

If your tracking shows your package as delivered but you can't find it, please check with your neighbors, your building's mail room, and your local post office before contacting us.

Damaged or Wrong Items
If your order arrives damaged, leaking, or isn't what you ordered, email us at contact@truvayn.com within 7 days of delivery with your order number and a photo of the item. We'll send you a free replacement or issue a full refund. See our Return & Refund Policy for more details.

Contact Us
Questions about shipping? We're here to help.
Email: contact@truvayn.com