Terms of service

Terms of Service
Last updated: September 14, 2026

Welcome to truvayn.com. These Terms of Service ("Terms") apply to your use of our website and any purchase you make from TRUVAYN ("we," "us," or "our").

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. Eligibility
You must be at least 18 years old, or the age of majority in your state, to place an order on truvayn.com. By using our website, you confirm that you meet this requirement.

2. Products
Cosmetic use only. TRUVAYN Hair Treatment is a cosmetic scalp and hair care product. It is not a drug and is not intended to diagnose, treat, cure, or prevent any disease, including hair loss conditions. Statements on our website have not been evaluated by the Food and Drug Administration (FDA).

Results vary. Every person's scalp and hair are different. We cannot guarantee specific results, and results may vary from person to person.

Safe use. For external use only. Read the full ingredient list before use. We recommend doing a patch test on a small area of skin before first use. Avoid contact with eyes. Stop using the product and consult a doctor if irritation occurs. If you are pregnant, nursing, or have a medical condition, consult your doctor before use. Keep out of reach of children.

Product images. We do our best to display our products accurately. Colors and packaging may vary slightly from the images on our website.

3. Orders and Pricing
All prices are listed in US dollars (USD).
We reserve the right to change prices at any time without notice. The price that applies is the one displayed when you place your order.
We reserve the right to refuse or cancel any order, for example in case of a pricing error, suspected fraud, or limited stock. If we cancel an order you have already paid for, we will issue a full refund.
Your order is confirmed once you receive an order confirmation email from us.
4. Payment
Payments are processed securely by our payment providers. By placing an order, you confirm that you are authorized to use the payment method you provide. Applicable sales taxes will be added at checkout where required.

5. Shipping
Shipping times shown on our website are estimates and are not guaranteed. Delays may occur due to carriers, high demand, or events outside our control. Once your order has shipped, you will receive a tracking number by email.

6. Returns and Refunds
All purchases are covered by our 60-Day Money-Back Guarantee. Please see our Return & Refund Policy for full details.

7. Intellectual Property
All content on truvayn.com, including our name, logo, text, images, videos, and designs, belongs to TRUVAYN or is used with permission. You may not copy, reproduce, or use any of this content without our written permission.

8. Reviews and Content You Submit
If you submit a review, photo, comment, or other content to us, you confirm that it is honest and that you have the right to share it. You give us permission to use, display, and share that content on our website, social media, and marketing materials, without payment to you. We may remove any content at our discretion.

9. Prohibited Uses
When using our website, you agree not to:

Use the website for any illegal purpose
Place fraudulent orders or abuse our refund policy
Attempt to hack, disrupt, or damage the website
Copy or scrape content from the website
Resell our products without our written permission
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

11. Disclaimer of Warranties
Our website and products are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties of any kind, express or implied, except as expressly stated in these Terms and our Return & Refund Policy.

12. Limitation of Liability
To the fullest extent permitted by law, TRUVAYN will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products. Our total liability for any claim related to a purchase will not exceed the amount you paid for that order.

13. Indemnification
You agree to hold TRUVAYN harmless from any claims, losses, or expenses (including reasonable legal fees) resulting from your violation of these Terms or your misuse of our website or products.

14. Disputes
If you have a problem with your order or our website, please contact us first at contact@truvayn.com. Most issues can be resolved quickly and informally. These Terms are governed by the laws of the United States.

15. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continuing to use our website after changes are posted means you accept the updated Terms.

16. Contact Us
Questions about these Terms? We're here to help.
Email: contact@truvayn.com